The importance of hotel industry is also vital because it can even grab revenues from the foreigners. If the people coming out of their homes (even countries) and find a place where they can get a quality service along with comfort, then they will prefer to visit again and again. This is the true essence of profitability of hotel industry. According to the tourists, Paradise Luxury at Halong Bay Cruises is the place where genuine care and hospitality are given to the respected guests. The guests are always welcomed in a warm relaxed environment.
Provision of Home Like Comfort Level
This floating hotel is luxurious but comfortable in all aspects. Therefore, they can be the preference of any individual who is outside the home. The provision of quality service is the basic competitive advantage of the Paradise Luxury, which highlights its position among rival companies in the hotel industry.
Mission of Paradise Luxury
The mission of Paradise Luxury states that the provision of genuine care and comfort is always the highest priority. The people themselves at the floating hotel are keen to the desire of every guest to be personally served. That’s why we can say that the employees are personally committed to the organizational mission. For this reason, the employees at the hotel, irrespective of their geographical boundaries, are always aimed to serve others in the way they want to be served. Their goals and objectives show the unanimity of all the employees regardless of their status and home country.
Why this Floating Hotel Service is so successful?
One of the main contributing factors in the success of a company is its talented staff members. The management has developed such a strong culture in the company where every employee, irrespective of the gender, is valued very much. These professionals are considered as the main source of the profitability of the company. Due to this importance, the hotel staff members are also very committed towards their organization. Actually, these talented staff members are the real assets of the company. There is no boundary of geographical area’s culture instead, every employee has to follow the culture of the organization itself. The work demands diversity is valued and managed in a decent manner. A guest who was well served at the hotel shared her experience about the hotel staff. She praised the employees by saying that although every hotel trains their staff but the management pays attention to little things, which mostly other companies ignore. Therefore, we can say that one of the key success factors for the management of Paradise Luxury is the staff also. The most important task for the staff members at hotel is to provide best quality service to the visitors. There are three simple and easiest steps of providing quality service for example: a warm welcome, fulfillment of needs, and then a friendly goodbye.
Technology Advancement for Customer Care
Like many other industries, the hotel is also taking the advantage of technology advancement in its background processes. The guest profiling system with the help of a database is one of the important activities involving information technology. These databases then help the management to track the record of visits of their potential customers. Research and development department is also based on the internet services. The management pays great attention to the current prevailing market trends and thus has a flexible operational plan. Due to the flexibility, they can change the business strategy as per market demands. Customer service is also provided in the form of a complaint program. All the filed complaints are regularly checked and improved.
Provision of Best and Refined Services
Though keeping lower cost is an important strategy, but management focuses on the provision of highest quality to its customers which means that they want to capture the cream of the market. Moreover, because of this highest quality the customers are always ready to pay as much as they can. The management is always focused towards continuous improvements in its operations and this perfection is only possible due to research and development and the customer feedback service. These activities show that how much hotel management is concerned about personalized care and service quality for their customers. These customers and the staff members constitute a success for the company and a well casted brand image in the eye of the customers. Featured photo credit: Halong Bay Cruise via halong-bay-cruise.com
